Frequently Asked Questions
Our neon signs, contain hundreds of little (long life) LED’s in an industrial grade silicone shell which creates the appearance of neon. This is called LED-Neon. In many ways LED-Neon is much better than traditional neon as it is brighter, better for the environment and you can do a whole bunch of cool things with it using our remotes!
First, our graphic design team will review your design to make sure everything checks out. Once a design is approved the order will be sent through to our manufactering team, where the sign will be put together using bare hands and special equipment. Every sign is made with care and precision and is put through multiple quality checks to make sure the product you receive is perfect.
If you are interested in the detailed manufacturing process you could check out this page: The Production Process
The LED’s used in our signs have a typical lifespan of approximately 42,000 hours constant usage (a whole lot of time, basically). Towards the end of this lifetime, the LED’s will dim and eventually turn off entirely.
If you’re looking to increase the longevity of your sign, good practice is to turn your sign off for an entire 24 hours every two weeks, although if your sign isn’t on constantly this could be disregarded.
Yes! Our sign give of a very little amount of heat, so your sign won't cause any harm to kids, your home and pets. Our signs are low voltage (12v) and all the LED’s and wiring and contained within the tubing.
Regarding electrical safety: all our signs, and transformers have SDOC forms and supporting certifications available to prove their compliance with EU, US, AUS and UK safety standards. (they’re fully compliant with rigorous international electrical standards).
Yes it is! We made a special instalation guide for you, just tap this link. And if you still have questions don't hesitate to contact us.
We offer a lot of different color options. There are two types of color options; colored with lights off and transparent with lights off. Check out the picture below to look at all the available colors.
The approximate time to manufacture each sign is between 5-7 business days from when the order is confirmed.
We express ship worldwide which takes an additional 3-5 business days from manufacturing completion. The total order time from when you place your order to receive your sign is 10-15 business days.
If you wish to check the status of your order, please follow the link below and enter your order reference number or tracking info. We will also keep you updated by email as to the status of your order at every stage of the process.
Track my order
Yes! We ship worldwide. On average it will take 10-15 budiness days for your sign to arrive anywhere in the world.
We amount extra focus on the packaging process to make sure our signs don't get damaged during the shipping process. In adittion, our signs are made from flexible and durable materials, so the chances are really slim.
If your sign does get damaged during the shipping process, we will supply a replacement free of charge :)
Warranty and Returns information
Yes! We offer a 2 year warranty period on all our neon signs. For the terms and condition of this warranty, please check out this page.
Unfortunately we are not able to offer a return period because all our products are made to order or custom products. We will however offer a free replacement or repair whenever a neon sign has any defects.