Shipping policy

Global Express Shipping

  • Delivery Time - 10 days on avarage (production+delivery)
  • Delivery Cost - €30 or FREE for orders over €350
  • Fully tracked and signed service
  •  

    Once your sign is in transit, our team will send you the tracking number so you can follow the delivery.

     

    Rush Order

    Choose the "rush order" option at checkout [+€100] if you can't wait any longer. Your custom neon sign will be produced on average in 1 business day instead of 2-4 business days.

     

    Returns/Cancellation

    For fully customized pieces, unfortunately we cannot accept cancellations or returns after payment due to change of mind, as all pieces are made to order. All sales are final once placed on the site. Of course, if your piece is defective or has an error, we can accept a return or replacement for you.


    For pre-designed signs, we can accept a return within 14 days of receipt if the product is unused and in the same condition and packaging as when it was first received.

    In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at support@neonpoint.store and we will deliver a replacement free of charge.

     

    We offer a 24 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :)

     

    If you need any more help whatsoever, please don't hesitate to contact our team via email at support@neonpoint.store.