Our LED neon signs contain hundreds of small LEDs in an industrial silicone housing. This is called LED-Neon. In many ways, LED-Neon is much better than traditional neon because it is brighter, better for the environment and you can do a lot of cool things with it using our remote controls! 

First, our graphic design team will review your design to make sure everything is correct. Once a design is approved, the order is forwarded to our production team, where the sign is assembled with bare hands and special equipment. Each sign is made with care and precision and is subjected to multiple quality checks to ensure that the product you receive is perfect.

If you are interested in the detailed manufacturing process you can check out this page: The Production Process.

The LEDs used in our signs have a typical lifespan of about 60,000+ hours under constant use (basically a lot of time). Towards the end of this lifespan, the LEDs will dim and eventually turn off completely.

If you’re looking to increase the longevity of your sign, good practice is to turn your sign off for an entire 24 hours every two weeks, although if your sign isn’t on constantly this could be disregarded. 

Yes! Our signs give off a very small amount of heat, so your sign will not harm children, your home and pets. Our signs are low voltage (12V) and all LEDs and wiring are contained in a silicone tube.

As for electrical safety, all our signs and transformers haveSDOC forms and supporting certificates available to show that they meet EU, US, AUS and UK safety standards. (They are fully compliant with the rigorous international electrical standards).

Yes it is! We made a special instalation guide for you, just tap this link. If you have any further questions, please do not hesitate to contact us.

We offer 14 different color options. Including a Full Color option, the Full Color option comes with an additional RGB Remote to flow through every color you desire! Check out the Color Board below for an accurate presentation of the different shades.

For our pre-made designs, we can also offer the colors: golden yellow, water pink, ice blue. Please fill out our Full Custom page if you would like to order our ready-made designs in any of these colors.

1. Your (customised) LED neon sign. 
2. A power cord consisting of a transparent wire, a power brick, a reciever and power plug. (the power plug will be selected for the country of shipping address)
3. The wireless remote (if you order a RGB sign, this would be a RGB remote)
4. The installation kits (hanging and fixed kit)
5. 24-Months of international manufacturer warranty.

All remote controls work as follows:
- On and off button
- Dimming options
- Off timer
- Effects. Flashing effects, fading effects, etc.

RGB remotes for Full Color signs have all of the above functions + the additional RGB color selector.

The wire from the neon sign itself to the power cord is almost completely transparent. This makes it harder for the wire to be seen. The rest of the power cord is black.

We recommend looking into cable management or hiring an electrician if you want the wires to be super clean and not visible.

The power cord is 3m/10ft long. This gives you plenty of felxibility to mount your sign almost anywhere.

The average time to manufacture a sign is 2-4 business days from the time the order is placed.

We ship express worldwide, which takes approximately 5-7 business days. The average total order time from the time you place your order to the time you receive your sign is 10 business days. If you would like to check the status of your order, please follow the link below and enter your order or tracking number. We will keep you informed by email when your sign ships and during each stage of shipping.

Track my order

Yes, we ship worldwide. On average, it takes 5-7 business days for your sign to arrive anywhere in the world.

We pay extra attention to the packaging process to ensure that our signs are not damaged during the shipping process. Signs are wrapped in plastic, covered with styrofoam and the corners of our packaging are reinforced to make them shockproof. In addition, our signs are made of flexible and durable materials, so the chance of damage is really small.

In the unlikely event of damage during the shipping process, we will provide a replacement free of charge :)

Yes. We offer a 24-month warranty period on our (non-waterproof) neon signs. Waterproof neon signs come with a standard 12-month warranty period.

Our 24-month international manufacturer's warranty covers all errors and defects that are a direct result of manufacturing defects or workmanship. Our warranty policy does not extend to damage caused by improper use or installation. For more terms and conditions, please check this page.

We cannot offer returns on custom neon signs because they are made to order and are personalized. However, we will offer replacements in accordance with our warranty.

We offer a 14 day return period on all our ready-made designs, no questions asked.